Frequently Asked Questions (FAQ)
New to PaySlowSlow
What is PaySlowSlow?
PaySlowSlow is a Buy Now, Pay Later service that allows customers to make flexible interest-free payments online over the course of 4 months.
How do I use PaySlowSlow?
You can browse through the different merchants on our website and select PaySlowSlow as your preferred payment method when you pay online or offline.
Are there any interest or late payment fees using PaySlowSlow?
There are zero interest or hidden fees at all times when you purchase using PaySlowSlow.
If you missed a scheduled payment, an admin fee of SG$15 will be charged 1 day after the payment is due and your account will be temporarily frozen until the outstanding payment and Admin Fee have been cleared.
There is a cap of SGD$150 admin fees for all late payments.
However, before each payment is due, a push notification / SMS / email will be sent to notify you of the upcoming payment.
How much can I buy?
You can buy as many items as you want as long as it is within the spending limit.
Payments
What are your payment options?
You can pay using your credit card or debit card from any bank.
Why was my payment declined?
This could be because you have reached your spending limit. Also, do ensure that you always have sufficient balance in your payment option.
How do I make payments?
Omnichannel payment: You will receive an unique payment link through Whatsapp or email from your selected merchant. The transaction is confirmed once you fill in your details and make your first payment. Your 3 subsequent payments will automatically be deducted from your selected payment option every 30 calendar days.
Physical Retail payment: You will scan the QR code at the selected retail store and fill in the total order amount. The transaction is confirmed once you fill up the details and make your first payment. Your 3 subsequent payments will automatically be deducted from your selected payment option every 30 days.
Can I change my payment date?
To avoid any confusion, your payment dates are fixed to every 30 days.
Orders and Refunds
How can I make a purchase?
For Physical Store: Just scan the QR code and Key In the amount to make payment For Online Store: Please contact merchant to send an order link with the exact amount to make payment
Where can I shop?
You can shop with any Merchant you know that had Partner with us https://payslowslow.com/sg/where-to-shop/
Why hasn’t my order arrived yet?
Do contact the store you have ordered from and provide them the relevant details according to the confirmation email sent to you.
Can I request for a refund?
Do contact the store you have ordered from and request for a refund. Once the refund is approved, your account will be updated accordingly.
Do I need to finish paying the full amount before receiving an order?
You will receive your order after you pay the first installment. The 3 subsequent installments will be deducted from your payment option every 30 days.
PaySlowSlow Store Partners
Can I suggest a merchant to PaySlowSlow?
Of course, we’d love to hear from you! Just drop us an email at hi@payslowslow.com with the details of the store.
What do I do if I have an issue with a merchant?
Do drop us an email at hi@payslowslow.com and we will work something out with the merchant to find a solution for you.
How do I create an account?
You can create an account through our website under ‘Shoppers Sign Up’. However, you don’t need to pre-register an account to pay with PaySlowSlow. Your account is automatically created during the payment process, making it easier for you to make repeat purchases.
Can I change my email and phone number?
You will not be able to change your email and phone number once your account is created for security purposes.
Limit
How much can I buy?
You can buy as many items as you want as long as it is within the spending limit.
What is the spending limit?
The spending limit is up to SGD5,000 upon verification and approval.
Are there any interest or late payment fees using PaySlowSlow?
There are zero interest or hidden fees at all times when you purchase using PaySlowSlow.
However, we do charge a capped rate of SGD$150 for late payments.
Can I change my email and phone number?
You will not be able to change your email and phone number once your account is created for security purposes.
Partnering with PaySlowSlow
How does the payment process work?
Once a shopper makes payment, we will pay you the full amount upfront within 2 business days.
Do you charge for set up and integration?
We only charge a transaction fee. Zero charges for set up and integration.
What happens if a customer stops paying you back?
Don’t fret because you will still get the full amount upfront. PaySlowSlow is responsible for the collection of the remaining installments.
Do you offer in-store solutions?
Yes, we do. PaySlowSlow is available in physical retail stores, on chat and online stores.
Troubleshooting
How do order refunds work?
You can request for a refund in your Merchant Dashboard. Once it has been evaluated and approved, we will process the refund back to the shopper within 10 working days. (T&Cs apply)
Where do I view all my orders?
You can view all your orders on your Merchant Dashboard.
How long does it take to approve a customer’s transaction?
It would usually take about a few seconds to approve a customer’s transaction.